Argus2026.01
Fix-Pack SLA & Remediation Throughput

Proof the team is
getting ahead.

How fast exposures are being closed, whether closures are holding to SLA, and the validated throughput of the security team — measured against the inflow of new findings.

Prepared for
Northwind Trading Co.
Period
May 2026 · 30d
Appliance
argus-acme-01
Basis
Validated closures
This period

Throughput at a glance


Validated closed
31
▲ 19% vs prior 30d
New findings
23
net −8 backlog
SLA conformance
86%
target ≥ 80%

The team closed 31 Fix Packs against 23 new this period — a net reduction in open exposure for the third consecutive cycle. 86% of closures met their priority-based SLA.

Mean time-to-validate for Critical items improved to 2.4 days, inside the 3-day target. The single SLA breach was a Medium-priority item awaiting a vendor patch.

86%
of closures met SLA this period.
Service levels

Time-to-validate vs SLA, by priority


PrioritySLA targetMean TTVClosedWithin SLAConformance
Critical3 days2.4 d99 / 9
High7 days5.1 d1110 / 11
Medium30 days18.6 d86 / 8
Low90 days31.2 d33 / 3

TTV = time-to-validate: from Fix Pack creation to Argus-validated closure (not reported-fixed). SLA clocks start at creation.

Direction

New vs validated-closed, last 8 weeks


W1
W2
W3
W4
W5
W6
W7
W8
New findings Validated closed Current week
Read. Closure throughput has exceeded inflow for five straight weeks — the open backlog is shrinking and the team is now ahead of the curve. Sustaining this rate clears the current Immediate-band queue within two cycles.
Backlog

Open Fix Packs by age


Age bucketCriticalHighMediumLowTotalOldest
0–7 days2596226 d
8–30 days13741527 d
31–90 days0123671 d
> 90 days00112118 d

No Critical or High item is older than 30 days. The two >90-day items are an accepted-risk EOL host and a Low-priority TLS finding scheduled for the next maintenance window.